Here
are some common interview questions to look over. I have gathered these from
many other blogs and my own interview preparation. However, keep in mind these
are just some of the questions and may not all be part of the interview.
Depending on the interviewer they may have to questions worded differently.
First
college program questions
- Why do
you want to work with Disney?
- Why do
you want to participate in the program?
- What
does it mean to you to be a Disney Cast Member?
- What
makes you a good candidate for DCP?
- What
can you offer the Company?
- Do you
mind working outside in the Florida heat or inside in cold air
conditioning?
- Do you
mind working and living far away from home?
- What
does Disney mean to you?
- Have
you been to Disney World? What did you like about it? What’s your favorite
memory there and why? Describe a magic moment you’ve had in the Disney
parks.
- Are you
familiar with the Disney parks and other parks in the area?
- What
does being in Florida mean to you?
- Do you
think it would be a big adjustment to move this far from home?
- Share
an experience you’ve had with excellent guest service.
- What do
you want to get out of this internship?
- Why did
you choose to apply to this internship at this moment in your college career?
- How do
you think the program will help you professionally?
- Rank
your top three-five roles. Why?
- Would
you be open to working _____ role?
- At
which park or resort would you prefer to work? (Tip: take a look at the
location’s hours, attractions, restaurants, shops, etc. before you make
your selection.)
- What
would you do if you were working an attraction and a guest was too short
to ride?
- What
would you do if you were working merchandise and the store didn’t have the
specific Tinkerbell shirt a girl was looking for?
- What
would you do if your apartment roommates weren’t cleaning up after
themselves?
- How do
you feel about living with 1-7 roommates?
- What
part of the housing situation are you most looking forward to?
- What do
you think would be the worst part about the Disney-provided housing and
why?
- What
would you do if a roommate wouldn’t cooperate with your sleep schedule?
- Would
you rather work in a slow or fast-paced environment?
- Previous
work experience?
- If
you’ve had a job before, what did you like and dislike about it?
- Would
you rather work independently or in a group setting?
- Talk
about an experience you’ve had with good customer service.
- Have
you ever had to give a presentation for a lot of people, especially with
the use of a microphone? How did you feel doing so?
- Let’s
say you were selling pretzels that cost $1.50 each. A guest wants to buy
three and gives you a $10 bill. How much change do you give them?
- (BBB)
What would you do if you were working at the Bibbidi Bobbidi Boutique and
had a timid princess who wasn’t very receptive to getting her hair and
makeup done?
- If you
were working merchandise or QSFB and you had a guest in front of you while
the phone is ringing, what would you do?
- In what
ways would you provide excellent guest service?
- Name 3
positive qualities about yourself.
- What
are some words your employer, coworker, or professor would use to describe
you?
- Describe
a situation where you had to work with a difficult person. (Boss,
coworker, professor, customer, etc.)
- How
would you handle an emergency at the parks?
- What
are you most looking forward to in the program?
- Have
you ever handled money?
- How
would you greet /interact with guests?
- How
would you manage getting tasks completed while being interrupted by
guests, etc?
- How
would you feel about working outdoors?
- Do you
prefer to work as a team or individually?
- At what
pace do you prefer to work?
- How
would you handle a guest who needs help but doesn't speak your language?
- Describe
a time at your previous job in which you made someone happy.
- (Photopass)
What experience do you have working with cameras?
- (Photopass)
Do you own a camera and what kinds?
- (Photopass)
Would I be good to carry up to 10 pounds of equipment for up to 8-10
hours?
- (Attractions)
Have you ever had to memorize a presentation and then deliver it in front
of a group of people?
- (Attractions)
What experience have you had speaking in front of crowds? Are you
comfortable doing so?
- (Attractions)
What would you do if you messed up your spiel
- (Main
Gate/Transportation) How would you maintain the magic in main gate
operations?
- (MG/T)
Why do you think transportation is so important at Disney?
- (Hospitality/Concierge)
What would you do if you were working the front desk and a guest wanted a
specific type of room but none were available?
- (H/C)
How comfortable would you be being trained on and working with a computer
reservation system?
- (H/C)
How would you make a guest feel special as they are just starting their
Disney vacation?
- (H/C)
What do you think the duties of a concierge are?
- (H/C)
How are you experienced for this role?
- (Character
Attendant ) What would you do if a child being rough with the character?
- (Character
Attendant) What does character integrity mean to you?
- (Character
Attendant) What would you do if a child was afraid of a character?
- (Merchandise) If
a package of chips comes at $1.50 each, and a guest wants 3, and gives you
$10, how much change do you give back?
- (Merchandise)
Give an example of when you've had to multitask
- (Merchandise)
What would you do if someone wanted an item, and the shop was out of it?
- (Merchandise)
What would you do if a guest wanted a specific item that you did not carry
anywhere in your park?
- (Merchandise)
Can you stock and understand product stocking?
- (Merchandise)
How do you convince people to purchase a product in your store?
- (Merchandise)
Have you ever had to meet quotas before?
- (Merchandise)
You will have to be able to pin trade with customers, will you be
comfortable with children touching your lanyard and asking to trade?
- (Merchandise) If
your phone is ringing, you are checking a person out, and someone in the
store needs help with an item… what do you do first, second, and last?
- (Custodial)
Have you ever had experience cleaning?
- (Custodial)
Are you allergic to any chemicals, cleaning supplies, or latex?
- (Custodial)
Can you handle talking to multiple people and multi-tasking?
- (Custodial)
Can you carry up to 50 lbs?
- (Custodial)
Can you handle working outside for up to 8 hours a day?
If
you are planning on doing another college program, you may get asked some of
the questions above again, but you may be asked different questions. Here is
some questions you may get.
Alumni
questions for second time or beyond
- What you liked about the job that you
previously had, if applying for the same role?
- How did you dell with your roommate
conflicts?
- Why do you went to come back?
